ServiceNow Certified Application Developer

This intermediate course is crafted for IT professionals and aspiring ServiceNow developers who seek to enhance their skills in configuring, scripting, and developing applications on the ServiceNow platform. Through an array of interactive labs, captivating lectures, and collaborative projects, individuals will gain hands-on experience in customizing the user interface, automating backend processes, and managing application lifecycles.  As part of the course, learners will prepare and test for the ServiceNow Certified Application Developer (CAD) certification.

What you’ll learn:

• Define ITSM and its purpose, outlining ServiceNow’s role in streamlining incident, problem, and change management for efficient service delivery and high customer satisfaction.
• Configure the applications of the ServiceNow platform to meet business requirements.
• Create dashboards and reports for data visualization and insights.
• Manage system update sets to ensure smooth application updates and maintenance.
• Master JavaScript fundamentals for customizing UI and automating backend processes in ServiceNow.
• Develop expertise in ServiceNow’s Glide API and scripting tools for effective data manipulation, business logic enforcement, and error handling.
• Develop and customize application tables, forms, views, and the Service Catalog ensuring a user-friendly interface.
• Test, integrate, and deploy applications using the Application Repository and ServiceNow’s integration capabilities.
• Utilize Flow Designer for workflow automation and manage application business logic with scripts to streamline processes and enhance application functionality.