IBM IT Support Technician

Through completion of a comprehensive curriculum, application-based assessments, and authentic experiential learning, the earner has developed workplace and career management skills and industry knowledge, and is prepared for an IT support career across industries.

After completing this course, you’ll  be able to:

• Apply troubleshooting techniques to hardware components for desktop computers, mobile devices, and networks

• Design, configure, secure, and troubleshoot wired and wireless networks

• Manage and troubleshoot software and operating systems issues to ensure the smooth operation of computer systems

• Select the most suitable cloud service model and develop a simple cloud-based solution considering scalability, security, and reliability

• Implement, monitor, and troubleshoot security measures to ensure the protection of sensitive information and compliance with relevant policies and regulations

Leads to: IBM IT Support Technician